Frequently asked questions
Have questions about your dental care? You’re in the right place. Get answers from dental experts on everything from services and emergency care to billing and payment options, and if you need additional support, the Aspen Dental Patient Advocacy Team is here to help.
Appointment FAQs
Absolutely, we love welcoming new patients. As a new Aspen Dental patient, your first appointment will include a comprehensive oral exam and dental X-rays. Your Aspen Dental care team will discuss your personalized treatment plan, pricing options and any other questions you may have.
If you need to cancel your appointment, call your local Aspen Dental office and let them know. They will assist you with the cancellation process.
If you need to reschedule your appointment at Aspen Dental, no worries. If you are a new or existing patient, you can reschedule by contacting your Aspen Dental office to let them know that you need to move your appointment. You can find your office’s information (phone number, hours, etc.) here by searching for your local office.
Also, you can find your office’s details in any previous communications you received from Aspen Dental regarding your appointment.
For urgent dental issues, call your local Aspen Dental office immediately. We prioritize emergency cases and will make every effort to see you the same day. If you're experiencing severe pain or complications, don't wait—contact us right away. Please dial 9-1-1 if you are experiencing an emergency.
To give you the best dental care possible, your Aspen Dental dentist will first perform an initial exam. With a more clear picture of your current oral health, they’ll create a treatment plan for you and can schedule your appointment for a dental cleaning.
No, Aspen Dental does not charge patients for missed appointments (no shows).
We fully support patients seeking second opinions, whether from another Aspen Dental provider or an outside dentist. We'll gladly provide your dental records and X-rays upon request to facilitate your consultation with another provider.
First visit FAQs
To prepare for your first Aspen Dental visit, please bring your photo identification, any necessary medical records and a list of any current medications. If you have any previous dental records or X-rays, it’s helpful to bring those as well.
During your initial dental appointment, you can expect a comprehensive dental examination. This includes X-rays, a thorough exam of your teeth and gums and a discussion about your dental and medical history. Your dentist will evaluate and discuss the best treatment plan for your overall oral health, addressing any concerns or questions you may have. Please note that preventative teeth cleanings are not included in your first exam.
The first dental appointment lasts between 45 to 90 minutes on average. However, the duration of your first visit can vary depending on the complexity of your exam, any need for X-rays or additional screening and whether your smile requires any immediate treatment.
Yes, your dentist will go over any recommended treatments based on their evaluation of your oral health. They’ll talk through treatment options that align with your oral health needs and smile goals, answer any questions and work with you to create a personalized care plan for you and your smile.
We believe that everyone deserves a healthy smile. So, our dental care services are not only thorough, but also affordable and accessible to you. Once you receive your personalized treatment plan, your Aspen Dental care team can help you make sure you get the care you need. We partner with 3rd-party financing options that offer flexible ways to pay and manage treatment costs. In addition, the Aspen Dental Savings Plan¹ provides discounts on eligible dental services for patients without dental insurance.
¹The Aspen Dental Savings Plan is NOT insurance. Please see plan terms and conditions for details.
Billing & payments FAQs
Yes, use our secure Aspen Dental patient billing portal to view your balance, make payments and update billing information. You can also pay by phone by calling your local Aspen Dental office or email customerservice@aspendental.com for assistance.
For any billing or payment questions, call (833) 902-4848 or email customerservice@aspendental.com.
You can update billing details like your address or payment method through the Aspen Dental patient services login. If you run into any issues, email customerservice@aspendental.com and we'll assist you.
Payment methods may be declined due to incorrect information, insufficient funds or technical issues. Check with your bank or card provider, then email customerservice@aspendental.com to verify or update your payment details.
Payments typically process within 1-2 business days. If your payment hasn't appeared after this timeframe, email customerservice@aspendental.com with your payment confirmation details. We'll help verify your payment and update your account immediately.
If you believe there's an error on your bill, email customerservice@aspendental.com to review the charges together. If we find a mistake, we'll resolve it promptly. Late fees won't apply to disputed charges while we investigate.
Each charge corresponds to a specific procedure or service provided during your visit. If you need help understanding any charge, email customerservice@aspendental.com with your bill details and we'll explain each item.
Don't let financial concerns prevent you from getting needed care.
Email customerservice@aspendental.com to discuss payment extensions, 3rd-party financing options, our Aspen Dental Savings Plan² or promotional rates for qualifying treatments.
²The Aspen Dental Savings Plan is NOT insurance. Please see plan terms and conditions for details.
Your care and experience are our highest priorities. If you're not satisfied with your treatment, please contact your Aspen Dental office so we can understand your concerns and explore solutions that work for you.
Contact our billing team at customerservice@aspendental.com to request an itemized invoice. This detailed breakdown shows each procedure performed and associated costs, which is helpful for insurance claims and personal records.
Treatment estimates are based on initial assessments and expected insurance coverage. Your final bill may differ due to additional procedures needed during treatment or changes in your insurance coverage. Contact your local Aspen Dental office to review any differences in your expected vs. actual costs.
Late fees won't apply to disputed charges while we investigate. However, charges unrelated to the dispute are still subject to standard payment deadlines. Please email customerservice@aspendental.com so we can note your account properly.
Interest on overdue balances is calculated according to the terms outlined on your billing statement. If you have questions or would like a breakdown of interest applied, email customerservice@aspendental.com.
Insurance FAQs
Aspen Dental does not accept Medicaid. We do, however, accept most other insurance plans. We also partner with 3rd-party lenders who offer flexible financing options to make treatment costs more manageable, as well as the Aspen Dental Savings Plan³ for our patients without insurance. To learn more, contact your local Aspen Dental office.
³The Aspen Dental Savings Plan is NOT insurance. Please see plan terms and conditions for details.
Yes, you have options. At Aspen Dental, we pledge to keep our prices as low as possible and provide a variety of payment and financing options. Each office partners with 3rd-party lenders for flexible financing options to make care more affordable to you. 99% of patients are approved when they apply.
We also offer the Aspen Dental Savings Plan⁴, which provides discounted dental care for a low annual fee. Call your local Aspen Dental office with any questions. Aspen Dental strives to make dental care available to everyone.
⁴The Aspen Dental Savings Plan is NOT insurance. Please see plan terms and conditions for details.
We accept most major dental insurance plans. You can find a list of accepted insurance plans online, by contacting your local Aspen Dental office or contact customerservice@aspendental.com to verify your specific coverage.
Please note, we do not accept Medicaid.
Contact customerservice@aspendental.com with your insurance details or call your local Aspen Dental office for immediate verification. We'll help verify your benefits and provide treatment cost estimates based on your coverage.
Insurance claims may be denied because the procedure isn't covered under your plan, documentation is missing, benefit maximums are reached or pre-authorization wasn't obtained. Contact your insurance provider for denial details, or email customerservice@aspendental.com to help resolve the issue.
Contact your insurance provider directly or reach out to customerservice@aspendental.com. We'll assist in verifying your benefits and providing cost estimates for covered and non-covered services.
Prior authorization confirms medical necessity but doesn't guarantee coverage. If your insurance denied coverage after the procedure, contact customerservice@aspendental.com and we'll help investigate the denial and explore your options.
Yes, we can resubmit claims with additional documentation or corrections. Contact customerservice@aspendental.com with your denial notice, and we'll work with your insurance provider to resolve coverage issues and reprocess your claim.
Financing FAQs
We offer flexible financing options through 3rd-party lenders so you can afford the care you need. Our team can help review your options and help find financing that fits your budget.
We also have a discount plan, Aspen Dental Savings Plan⁵ that provides discounts on several dental services. Contact customerservice@aspendental.com for details.
⁵The Aspen Dental Savings Plan is NOT insurance. Please see plan terms and conditions for details.
Our team can provide detailed cost estimates and review all financing options with you. We can also connect you with financial assistance resources. Contact your local office for personalized support based on your treatment needs.
We work with established 3rd-party financing providers that offer transparent, regulated terms to help make costs more manageable. For general questions, please contact customerservice@aspendental.com. For specific details about rates and terms, please work directly with our financing partners.
Contact our billing team at customerservice@aspendental.com or reach out to CareCredit directly for assistance.
General FAQs
Your local Aspen Dental office can assist with any concerns related to your care. If you need further help, reach out to our customer service team at (844) 296-0187 or customerservice@aspendental.com.
Some discomfort after dental procedures is normal and typically lasts 24-48 hours. However, if you're experiencing severe pain, swelling, or symptoms that worsen after 3 days, contact your local Aspen Dental office immediately. Outside of office hours, we recommend visiting urgent care or your physician. Please dial 9-1-1 if you are experiencing an emergency.
Contact your Aspen Dental office immediately if you experience severe, throbbing pain that doesn't improve with over-the-counter medication, facial swelling or swollen lymph nodes, fever or chills, foul taste or discharge from the treatment area or difficulty swallowing. If your office is closed and symptoms are severe, seek immediate medical attention.
Aspen Dental does not publish a single, universal corporate phone number for patient inquiries. Most questions are handled directly by local Aspen Dental offices, which are independently owned and operated. Please call your local Aspen Dental office with any questions.
Sedation FAQs
If you routinely see a heart doctor, please consult with them to see if it is necessary for pre-medication. Please take your antibiotic as prescribed by your doctor prior to your appointment.
IV sedation is typically used only by an oral surgeon. Aspen Dental dentists may use a numbing gel or local anesthetic during treatments if needed. Oral sedation may also be available, depending on your medical history.
Novocain is a local anesthetic used to numb a particular area of your mouth. Nitrous oxide, or “laughing gas,” is the lightest form of conscious sedation. It’s used to minimize anxiety—you’ll still be awake and somewhat aware, but it can help patients feel more comfortable during their procedure.
Intravenous, or IV sedation, is a sedation used to minimize any potential discomfort during the procedure. This type of sedation will help you fall asleep for part or all of the procedure.