Aspen Dental Denture Money-Back Guarantee¹: what patients should know
Aspen Dental’s approach to denture satisfaction is designed to help patients feel confident and supported when choosing a custom denture solution. We stand behind your smile, and we’ll put our money on it. Because if you don’t love the results of your dentures, we’ll make it right, or you’ll get your money back.
¹The Denture Money-Back Guarantee applies to all full and partial dentures and covers the cost of the permanent denture(s) only. Additional adjustments may be offered prior to refund. The guarantee period begins upon insert of final denture or hard reline and refund request must be submitted within 90 days thereafter. Denture(s) must be returned within 90 days after refund request date.
Our Denture Money-Back Guarantee² reflects our commitment to working closely with you to ensure your denture fits comfortably and functions as intended. If concerns arise within 90 days of receiving your final denture, your care team will partner with you to make adjustments and refinements — and if the issue cannot be resolved under the program terms, a refund of the denture cost may be provided.
We stand behind our care and are dedicated to finding the right path forward for you. Speak with your dental care team for complete details about how the guarantee works.
²The Denture Money-Back Guarantee applies to all full and partial dentures and covers the cost of the permanent denture(s) only. Additional adjustments may be offered prior to refund. The guarantee period begins upon insert of final denture or hard reline and refund request must be submitted within 90 days thereafter. Denture(s) must be returned within 90 days after refund request date.
A guarantee you can count on
If you’re not happy with your dentures, we’ll make them right, or you’ll get your money back. It’s that simple.
All types of dentures
Our Denture Money-Back Guarantee³ includes both full and partial dentures.
Attention to detail
We know that sometimes additional adjustments may be needed before issuing a refund.
³The Denture Money-Back Guarantee applies to all full and partial dentures and covers the cost of the permanent denture(s) only. Additional adjustments may be offered prior to refund. The guarantee period begins upon insert of final denture or hard reline and refund request must be submitted within 90 days thereafter. Denture(s) must be returned within 90 days after refund request date.
If concerns arise with your final denture within 90 days of receiving your final appliance, your Aspen Dental team will first work with you to make adjustments or provide a reline to improve fit and function. If the issue cannot be resolved through those steps, you may request a refund of the denture cost within the 90-day period, and the denture must be returned as part of the process.
Denture warranty
A denture warranty is designed to ensure your peace of mind when it comes to breaks, cracks or fractures of your denture relating to craftsmanship or material defects. Our dentures come with varying coverage lengths based on the type you get.
Denture Money-Back Guarantee
Our Denture Money-Back Guarantee⁴ means we’ll work with you to address concerns about fit or function within 90 days. After your care team has had the opportunity to make adjustments, a refund request may be submitted if the issue remains unresolved, and the denture must be returned.
⁴The Denture Money-Back Guarantee applies to all full and partial dentures and covers the cost of the permanent denture(s) only. Additional adjustments may be offered prior to refund. The guarantee period begins upon insert of final denture or hard reline and refund request must be submitted within 90 days thereafter. Denture(s) must be returned within 90 days after refund request date.
To set clear expectations, there are situations where refunds are generally not offered, including:
Normal discomfort while adapting, which often improves with time and adjustments
Damage caused by accidents, misuse or improper care
Changes in oral anatomy, such as bone or gum changes over time
Requests after the 90 days post-receiving the final denture
The Aspen Dental Denture Money-Back Guarantee covers issues related to fit, comfort, functionality or aesthetic appearance within 90-days of receiving your final denture. Consult your local Aspen Dental care team for more information.
The Denture Money-Back Guarantee is valid for 90 days post receiving your final denture.
There are conditions and limitations associated with Aspen Dental’s Denture Money-Back Guarantee. These include requirements such as proper care and maintenance of dentures, follow-up visits and adherence to recommended treatment protocols. Additionally, the Denture Money-Back Guarantee does not cover issues arising from neglect, misuse or accidents that damage your dentures. Requests for refunds must be made within 90 days after receiving your final denture.
If you experience any issues with your dentures, please contact your Aspen Dental care team as soon as possible. Our team will guide you through scheduling an evaluation and initiating any steps to resolve your issue.