Emergency Dental Services in Charleston, WV

I went to Aspen Dental with a denture emergency. Everybody was kind and helpful. I was very pleased with the end result of my visit. I plan on having future visits to Aspen Dental.

This was a one star review, I had 6-7 appts in 5 weeks, my expectations were to have my services completed in 3-4 weeks so when it went to 5 I got upset. I’m not good with names but the office asst manager worked me in even though she was maxing excuses or justifications for the long wait, (I based my timeframe off of being told it would be 2-3 weeks when I was paying for the services). Lexi was really the star of the show, she took care of me and got what I needed taken care of, instead of blowing me off like the last dental hygienist did she went to management explained what was going on and that I was upset, she handled an upset irritated customer (me) like a boss, and when I had to go back for adjustments after complaining again, I had the girl with the heart shaped glasses and when she went to the lab to do something, Lexi actually stopped in to check k on me. So Lexi is definitely a keeper. She really deserves a raise, because I was at my wits end and was about to ask for a refund. She turned a 1 star review into a 5 star review. additionally, even tho I’m bad with names the girl with the heart shaped glasses was also very professional and curious, and you can tell she’s the best they got when it comes to dental hygienist procedures. I guess I got stick with the best because I was complaining, but I get it working in customer service e for 20 years sometimes you have to Expedite some customers especially when they are upset and have jumped through a bunch of hoops. I’ve never turned a 1 star into a 5 star. The only negative I’ve seen was the girl who works the front desk, I’ve seen her just about every time I go in there and she’s nice maybe 50% of the time , when it comes to how customers are treated, she’s not the worst I’ve seen but also not the best, I’ve seen her make a few smart remarks, or faces about customers once they walk out the door, even though the customer she was dealing with was hard on her and asking a lot of questions.or the demeanor your greeted with once you walk in. I’ll say this do not let that scare you away because the dental hygienists care are awesome once you go back to receive services.

Nice and friendly