My Account FAQs

What is My Account?

My Account is the section of this website that allows you to manage your Aspen Dental account online. Go to My Account to register for this service.

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Why would I want to set up an account?

My Account lets you make payments online, track recent account activity and review billing statements. It puts you in control of your Aspen Dental account, with 24/7 access from any computer or tablet with an internet connection.

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Who can register for My Account?

The guarantor, or primary account holder, can register for My Account.

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How do I view my account online?

​Register or sign in here. You will be asked to create a username and password that will allow you to access your account whenever you want.

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What if I forget my account number?

​Your account number can be found in the upper-right corner of your billing statements. It is the number to the left of the dash.

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Are the username and password case sensitive?

Your password is case sensitive, but your username is not.

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What are the password rules?

​Your password must contain at least 8 characters, including at least one uppercase letter, one lowercase letter, one number, and one special character -!@#$%^&*().

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What should I do if I forget my password?

If you forget your password, click on the Forgot Password link from the log-in page. Enter your username and confirm your security question to reset your password on screen. 

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What should I do if I'm having trouble accessing My Account?

​If you are experiencing technical issues with My Account (including difficulties creating an account, logging on, or making a payment), please contact us.

If you have questions regarding your account activity or account history, please call your Aspen Dental office.

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Why doesn't my account history show my most recent payment?

​Payments made online may need up to 48 hours to be reflected in their account.  For questions concerning account history, please contact your Aspen Dental office.

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Why aren’t my statements viewable online?

My Account will display issued statements from the last 12 months. Statements are only issued in the months where the patient has a balance greater than $5. To view issued statements beyond a year, please call (866) 273-8606, one of our patient satisfaction representatives will be happy to help. Please note, for new My Account registered users, it may take up to 2 hours for issued statements to appear online.

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I have a question about my bill. Who should I contact?

Please contact your local office and select option 3. You can find the phone number for your local office here.

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